Temu Returns and Refunds

If you’re unhappy with your purchase on Temu, you might be eligible for a return and refund. Follow these steps to initiate the process:

1. Request a Refund

• Log in to your Temu account on the website or app.
• Go to the “Your Orders” section and find the order you want to return.
• Click “Return/Refund” next to the order.
• Select the items you wish to return and provide the reason. Some returns may require additional details.

2. Prepare Your Package

• Print the return label provided by Temu and attach it to your package.
• Place all items in a single package. Ensure items have their original barcodes. If barcodes are missing, package them separately in clear bags.

3. Ship Your Return

• Drop off your package at a USPS or UPS location using the provided label.
• Make sure your return is postmarked within 14 days of submitting the return request.

Is Temu Return Shipping Free?

Temu offers free return shipping for the first return of one or multiple items per order within 90 days of purchase. After that, additional returns from the same order cost $7.99 plus tax, deducted from your refund. For oversized or overweight items, you may need to pay shipping upfront and request reimbursement from Temu.

Refund Options

Temu provides several refund options:

• Advanced Refund: Processed after you drop off the package. If the items aren’t received, your original payment method may be charged.
• Instant Refund: Offered before returning items, based on your shopping history. Unreturned items may result in charges to your payment method.
• Standard Refund: Issued after the items pass a quality inspection.
• Temu Credits: For faster processing, choose Temu credits. These don’t expire but can’t be converted to cash.

Refunds typically take 5–14 business days, depending on your bank. Shipping and insurance fees are non-refundable unless the return is due to Temu’s error.

Common Issues and Solutions

1. Forgotten Password: Use the “Forgot Password” option to reset your password via email.
2. Account Locked: Wait a few minutes and retry or contact customer support.
3. Regional Restrictions: Make sure you’re using the correct regional version of Temu’s website or app. Disable VPN if needed.

For more troubleshooting tips, check out Temu’s dedicated support guides.

Eligible Items for Return

Here’s what you can and can’t return:

• Clothing Items:
  • Eligible: Unworn, unwashed, undamaged items with tags and hygiene stickers intact.
  • Not Eligible: Worn, washed, or damaged clothing without tags or stickers.
• Grocery and Food Products:
  • Not Eligible: These items cannot be returned for safety reasons.
• Health and Personal Care Items:
  • Not Eligible: Opened or used items like skincare products and cosmetics.
• Free Gifts and Customized Products:
  • Not Eligible: Free gifts and personalized items can’t be returned.
• Return Window: Items must be returned within 90 days of purchase. Packages must be postmarked within 14 days of the return request.

Important Guidelines

• Return Address: Always use the return address provided on the label. Sending items to the original sender’s address may cause delays.
• Accidental Inclusions: Contact customer service immediately if you mistakenly include items you didn’t intend to return. Temu cannot guarantee their return.

Contact Information

For assistance:

• Items Shipped by Temu: Contact customer service via the app or website.
• Items Shipped by Providers: Go to “Return Details” and select “Contact the provider.”

Conclusion

Temu’s return policy is designed to be simple and transparent. By following these steps, you can efficiently return items and receive your refund. If you encounter any problems, Temu’s customer service team is ready to help. Shop confidently, knowing you can manage returns with ease!

FAQs

1. How do I initiate a return?
   Log in to your Temu account, navigate to “Your Orders,” and click “Return/Refund.”
2. What items are eligible for return?
   Most items, except food, personal care, customized products, and worn clothing, are eligible within 90 days.
3. Is return shipping free?
   Yes, for the first return per order within 90 days. Subsequent returns cost $7.99 plus tax.
4. How are refunds processed?
   Refunds can be issued as advanced, instant, standard, or Temu credits based on your preference.
5. What should I do if I accidentally include extra items?
   Contact customer service immediately for assistance.